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Hemlo Real Estate

How Hemlo Real Estate works, screen by screen, Hemlo Pay included.

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First steps

What an owner does on day one. Inside the system, each step ticks itself when it’s done.

  1. Add your first propertyPhotos first; AI can write the description.
  2. Add a leadWho they are and what they’re looking for.
  3. Book a viewingIt goes in the agenda, by day and agent.
  4. Put your listings onlineYour agency’s own website, filled from your listings.
  5. Set up your AI botAnswer every enquiry, even at midnight.
  6. Connect a wallet for Hemlo PayCustomers pay by QR or by link, straight into your account. Free.
  7. Invite your teamEach person signs in as themselves, with what their role allows.

Getting started

Set up your agency

Your agency’s details, branches and agents. They appear on your listings, your public pages and your website.

Every day

Adding a property

Step by step instead of one long form. The first step saves a draft, and every change after that saves itself.

  1. Start with the basics: type, area, price, and the owner.
  2. Add photos; drag to reorder. The first is the cover.
  3. Write a few rough notes and let AI write the description. Any number it adds on its own is flagged for you to check.
  4. Publish it, then share its page on WhatsApp in a tap.

Leads and viewings

Every person looking to buy or rent, what they want, and the properties that match. Book viewings, and Hemlo keeps the follow-ups.

  1. Add a lead with their phone and what they’re after: area, budget, type.
  2. Open their file to see matching properties, and send a set of them as a collection.
  3. Book a viewing; it appears in the Agenda.

Website, Connect and AI Studio

Hemlo’s apps take your business out to people, from the same data: a website that fills itself, a bot that answers on Telegram, and AI that makes your marketing.

Good to knowConnect and AI Studio have a free Basic level. Open them from the Hemlo apps list in the menu.

The assistant answers only from your real products or listings, and hands the chat to you when a customer asks for a person.

Money and records

Deals, offers and contracts

Each deal moves through its stages, with the negotiation as a timeline: asking, offer, counter, agreed. Closing it marks the property sold and tracks your commission.

Good to knowA contract (sale, rent, deposit receipt or the owner’s authorisation) is drawn up from the deal in a minute, with the amounts written out in words, and prints on A4.

Hemlo Pay

Connect FIB, Zain Cash or Qi Card

Each wallet gives your business its own merchant account. You connect it once, and Hemlo checks the details with the wallet before saving them.

  1. Open a merchant account for online payments with the wallet (FIB, Zain Cash or Qi Card). They give you the details to connect.
  2. In Hemlo, open Hemlo Pay and tap Connect beside the wallet.
  3. Try it in Test first if you like: a test payment moves no real money. Then connect the live account.
  4. Enter the details and tap Connect. When the wallet accepts them, it shows as connected and appears at the till.

Good to knowOnly the owner or an admin can connect or disconnect a wallet. The secret is stored sealed; no one can read it back, not even Hemlo’s staff.

Zain Cash takes payments of 1,000 IQD or more.

Where the money goes, and why it’s safe

Hemlo never holds your money. Every payment goes from the customer’s wallet to your own merchant account, under your own contract with the wallet. Hemlo is the software that asks for the payment and watches for the answer.

Good to knowA payment counts as paid only when the wallet itself says so. Hemlo asks the wallet with your account’s details; a message that merely claims a payment is never enough.

Settlement to your bank follows your agreement with the wallet, not Hemlo.

Your team and plan

Bring in your team

Each person has their own Hemlo account and a role that decides what they can see and do. No shared passwords.

  1. Open Manage business from your account menu.
  2. Invite someone by phone number or email, and choose their role.
  3. They sign in with a code, no password, and land straight in your business.

Your trial and plan

Everything is open during the 14-day free trial. Choose your plan before it ends to carry on without a break. Your records are always kept, whatever happens.

  1. Open Your plan to see the days left and what each plan includes.
  2. Pick the size that fits your business and send the request.
  3. If a payment is late, you get grace days, and after them your records stay open to read.

Language and devices

Hemlo works in Arabic, Kurdish and English, on a phone, a tablet or a computer. Each person picks their own language in Settings.